Telkom Customer Care non existent- AKHONA SAUCI + Team Leader?

I signed up for the fibre promotional contract with a telkom call centre agent which was for a 100mbps line, with the first six months free and thereafter R599.00 per month. My installation took place about the 18 May 2021.

However , I have been receiving invoices and telkom debiting my account and i have been told I have a 20mbps line. I don't know what is going on and even the customer care is giving me the run around as no one knows who can rectify the problem. I have spoken the Busisiwe at billings and after 25 mins was told to new business sales on ( 10213) which I did and Kolin answered to call, 25 -30mins later I was told to call billings again as its not his portfolio, so back to telkom billings and again an unhelpful and arrogant Akhona Sauci ( note sure if its her true name) answered the call and told me the same, when I asked to speak to the team leader, she told me to hold on the line, put me on hold for 10 mins and said the team leader will call me back. After spending more than an hour of airtym, I have not recived any joy and I dont think any is forthcoming. The team leader whose name Akhona Sauci ( customer care ) didn't want to provide, has not yet called me.

There is also NO EMAIL ADDRESS for customer care so be prepared to spend lots of money on airtym.