telkom customer care messing me around

hi. i cancelled my debit order by telkom on the 1st of June. with a consultant of telkom on there customer care line. whereby im making a manual payment each month on time for my wifi package i took out by them. which is R383 a month. my payment in June with proof of payment was done on the 2nd nd the consultant told me i can chose to do it on the 30th or 1st of every month seeing they deducted on the 1st of every month. June i only got data till the 9th nd was cut off. July i paid on the 1 another payment of R383 nd data was put off on the 15th. August the 1st i made another manual payment nd may data was off. by the 12th i only got ahold of a consultant and we spoke from 12 till 3pm on a friday afternoon where he told me the debit order was never cancelled nd im now in arrears of R196.10 nd i have to pay 10 days b4 the end of month for the money to reflect b4 debit goes thru. i told him i lost my job hence me cancelling the debit order nd thus doing these manual payments. so he said as long as i pay in advance then the debit order will not be done. nd in the same breath tells me that i cant be without the debit order bcos thats my contract. i told him my brother also had his cancelled nd is doing manual payments nd his wifi dont get put off like mine. at 6pm that friday another lady consultant calls me nd then tells me im over R700 in arrears nd i must pay 15 days b4 end of the month. in store i was told a debit order can be taken off nd it payments must be made 7 days b4 end off the month. in august i made an eft for September nd my wifi was on the whole month nd on the 22 of September i paid via eft for October. on the 4th of October my wifi went off nd still off. ive been at the vangate store to contact there customer care department nd a guy helpd me. on asking him a reference number he said this call dont give one. after explaining my case to him nd sending him my proof of payments . he said i must hang on for his team supervisor to let me know whats further. after 15mins of waiting the same guy i spoke to comes back nd tells me his supervisor say theres nothing he can do bcos of the debit order nd payment can only be done via debit order. my problem is bcos they never cancelled the debit order in June im being penalized everymonth nd all there consultants want to tell me the 1st guy i spoke to in June gave me false info. none of them are capable of helping me to make things right nd just want me to pay the penalty fees for not having money in my account first which they were supposed to cancel. as far as im concerned ive paid my contract payments on time nd havent received my product which is the data as to the contract of 40gigs by 40gigs. ive lost in June., july , august nd now paid for October nd never seen what ive paid for. i told the consultant that if i dont get my data i paid for for this month. no payment will be made by me for next month. due to data owed by them. is there a compatent person at Telekom that can resolve this matter for me bcos if they dont. im not paying a cent further nd they can take me to court to get this resolved. i have all the proofs of payments made nd the dates nd how they gave me bad service. why must i pay for data nd get less than what im paying for.