Telkom customer care, Klerksdorp

Paid a visit to our local Customer Care Center, full of hope that a face to face explanation of a simple issue will be resolved. Explained to the lady that she must please check if the outstanding amount that reflects on my hard copy account is the same as on the system. Response was an immediate BLANK...isshhh.... oh sorry was this information too much? She however suggested to log a call to the Account Department as they will be the only one's who will be able to assist me. I declined, because of the time factor and depending on my position in the queue. Thank you but I will do this from home. Then I enquired if they sell "telephone/instrument".. Again....BLANK.. is that a cellphone? What is an instrument? No, it is not a cellphone. It is a landline telephone that is installed at my house. No. We don't sell that stuff. You must call.....isshhh..let me ask my colleague... Got the number. Now nobody answers. Account balance is still a mystery. WHY DO WE HAVE A CUSTOMER SERVICE.......??? We cannot complain about the service, BECAUSE THERE IS NONE.