Telkom customer care is useless

I ported my cell to Telkom, but it hasn't gone through. I did an online chat with a support person, this is the chat I had: "5:53:33 PMPhindile: Thank you for contacting Telkom Mobile, you are chatting to Phindile. How may I assist you? 5:54:46 PM You: Hello. I got a Telkom SIM card yesterday, and asked to port my number. But it still hasn't gone through, and I was told it takes 24 hours. I was wondering what the delay was? 5:55:08 PM You: My phone number is ********** 829 5:55:40 PMPhindile: Good Day Yahya,thank you for the enquiry. 5:56:39 PMPhindile: 1.Buy and RICA a new Telkom SIM 2.SMS PORTME#IDnumber#ICCD to ********** 678 from your old SIM. 5:56:59 PM You: I went to a Telkom Direct store. They did the whole process for me 5:57:19 PMPhindile: How would you like me to assist Yahya. 5:57:49 PM You: Can you check why it hasn't ported yet? I was told it takes 24 hours, but now it is more than 24 hours 5:58:10 PMPhindile: Kindly provide the number affected? 5:58:16 PM You: ********** 829 5:59:06 PMPhindile: ********** 829 is not yet ported to Telkom mobile. 5:59:33 PM You: Yes, I know that. I would like to know why it hasn't ported yet. 5:59:52 PMPhindile: Kindly go to the store for furhter asisstance."

This useless person: 1) Doesn't read my query, and provides generic info on HOW to port, even though I already said I did the port. 2) After asking THREE times, still asks "How can I assist"!!! 3) Is of NO HELP whatsoever, and tells me to go to a store. What is the use of having the service!?!

Really useless. And they wonder why they hemorrhage customers!