Telkom Customer Care is not accessible

Loaded R200 airtime to a wrong number due to typing error, last digit was wrong. I called Telkom immediately to ask for my airtime to be redirected to my number since I used my bank therefore I have everything to proof I made the mistake but I hanged up after an hour of waiting to be attended by an operator then I went to their website to chat with one of their operators but still no operator available.