Telkom Customer Care Horrible Service

<p>I called the telkom customer care on the 22 February 2017 at 14:35. I asked the agent if it's possible to change my payment option to cash, he tells me it's not possible. I then tell him that another agent had told me that it is possible, I then ask the guy to find out for me from someone who knows and he tells me he knows but because I had gotten different information from what I got from the previous agent I had called before I wanted him to confirm for me, so that I could go to the branch and request a payment arrangengement since I am now unemployed. He then asks me to hold the line, and he made me hold for more than 17 minutes just to confirm if one can change their payment option if they've lost their job or not. When he comes back to me, he just said "thank, you for holding the line for me" and hung up before I could even say anything.</p> <p> </p> <p>I didn't appreciate that kind of service. I need this information. And this guy just decided to treat me with disrespect and waste my time. His job must be given to people who want to work, because clearly he doesn't want to work and he's not taking his job seriously. I even forgot his name the way I am so irritated.</p>