Telkom Customer Care & Billing Lines suck

Telkom's Customer Care & Billing depts are beyond sub- standard & pathetic. I have lodged a complaint with them since 18th June 2018 to cancel my ADSL Line without any resolution until to date. I have completed the required forms since then, called & e-mailed the documents ( which have been received according to the staff I spoke to). Everyone I spoke to promised to follow-up & none has actually done that because the last person I spoke to on the 4th Jan, Lebo Notywa never responded to my e- mails yet I told her about my experience with her other colleagues who do not follow- up after promising to do so. What is more sad is that you cannot contact them directly as you have to speak to somebody new all the time through the call centre line # 10210. Nomzikazi Komani, Sheron Mangcu, Nontokozo Ndlovu & Chante Blaauw are all the Telkom representing staff that must be investigated for bad service. Why do they drag the company's name in the mud if they cannot follow-up on their promise. They have all made me a fool by promising to call yet NOT. Why are they occuppying their positions if they cannot live by satisfying customers' needs. I will escalate my frustrations further if there's no closure to my woes by this Friday, 18th Jan 2019...7 months exactly after my initial complaint was laid. Why has my line has been suspended yet I'm paying Telkom, instead I must have long been reimbursed with what is owed to me.