Telkom customer care

Well i have been experiencing internet problems for two weeks now... Keep comes on and keeps loosing signal for no reason.... They have this 24 hour help line apparently and for a whole week I have been phoning them non stop and I have never gotten an answer from them....no consultant picks up the phone.... Weather be day time or night time....I then went to emailing them and still not even an SMS or something to say they looking into it.... I also know that my complex have been sitting with no LAN line and are still waiting for the Telkom technician to come solve the problem.... This is since the long weekend three weeks ago.... I mean how pathetic is that.... If they not willing to keep to their service agreement shouldnt we get our money back?? I mean if you don't pay one month they on you like rashes but they can't even deliver their promise services