Telkom Customer Care

I am sick of this. We logged a fault on the 29th of December after the internet turned bad after a bad thunderstorm. After numerous follow up in January we always received different status updates. 1. Tech ia working on the line. Eacalation requested - no sms received 2. No tech was dispathed yet. Escalation requested - no sms received (again....) 3. No ticket was logged for the fault. Escalation requested (AGAIN!!!) 4. Telkom walk in - problem will be sorted on 24 January 5. Telkom walk in (on 24 January) - date moved to end March due to back log at Open Serve. (By the way, the lady was rude and not fit to be anywhere near customers) 6. 10 mins later (24 January) - Phoned telkom again to double check - commitment date confirmed to be 11 February We have a 10meg line. From December - January we have gotten around 2-3meg. This is ridiculous. We are paying for a service that we are not receiving. And at this moment we have been informed that we will still have this issue for 1-2 more months. We are at our wits end. We were nice and extremely patient. But now we have had it. Telkom has no customer care. Log a fault, they just dont give a damn. But they want their money. Pay one day late and they have a fit. This needs to be fixed. NOW.