Telkom Customer Abuse

Paying for 4Mbs Uncapped unshaped line from Afrihost - for the past few months i've had nothing but a bad service - Afrihost keeps reporting an issue with Telkom and they are just the most useless bunch i've ever dealt with - changed the router once, then the Telkom technician came out and gave me his to test with claiming that Telkom's infrastructure is not compatible with Netgear routers... Issue remained the same even with Telkoms Router, then 2 days later another \Technician"from Telkom called me to tell me that Fountainebleau can not get more then 2Mbps speed since we are too far from the exchange"