Telkom customer

I had a problem with the unprofessional service providers. I had a problem with the internet connection Fibre and the service provider told me my rooter is damaged had to take it back to one of the Telkom stores for repair, had to drive 30 km in and out with my petrol and used my airtime only to find out later that the problem is Internet line is offline. And I booked in the rooter to be fixed for 7 to 24 days and I had to pay the full amount for the whole month and only asking them if there is spare rooters in the shop but they told me they don't have. So what a bad service they gave me and unprofessional service providers who couldn't pick up if the is a problem with an internet line down and no aware messages they send to their customers... Ref no 3BRK160322 ID ***