Telkom crossed lines that the CUSTOMER has to suffer for.

Last week Monday morning at 08:45 Telkom disconnected my service. I did not apply for it to be cancelled, nor did i apply for any changes to my service because i am in a legally binding contract with Telkom for the next 2 years from February. Telkom cannot provide me with this WRITTEN CONSENT, because it NEVER HAPPENED.

In breach of my contract with them, they cancelled my service ANYWAY. After MANY calls to their call centre (cause their customer service is not to feedback on their resolutions, but rather that a customer should follow up on THEIR FAULTS) they found that Telkom had SOMEHOW "crossed my lines" with another VOX customer. Nothing i can do about that from a customer point of view, however I can also not OPT OUT of this terrible company with their TERRIBLE service, because i was promptly reminded i am in a contract with them...in other words...I AM HELD HOSTAGE TO THIS CUSTOMER ABUSE AND NO SERVICE, ALL OF WHICH I AM PAYING FOR. Fault ***7 with escalation number 40606 has been "escalated" since Friday...

Today is day 9 of no internet due to Telkom's inability to fix THEIR OWN FAULT and provide feedback or service. Another call to a "team leader" at 5pm and all that was stated is that it would be "sent with a note to the technician".......again..... i was promised by the team leader that he would call me tomorrow by 1pm with feedback from HIS LEADER, but that remains to be seen. I have these people's names here but do not wish to name and shame them here...Telkom, be my guest, go listen to all the recorded messages,use the fault number and go look at all the escalations and look at how many times i have called with this issue, and then tell me about your BROKEN protocols and lacking customer service.