Telkom - Crossed Lines not being fixed!!

Our office landline is faulty. The line has been crossed with a different line.

When our clients try to call us they get through to a completely different number and when we make calls from our landline, a completely different number is displayed.

The fault has been lodged and we have followed up. However the line is still faulty and we have not received any ETA for the fix.

We have no reference number as apparently Telkom do not give reference numbers and only names of the persons 'assisting' us.

Telkom, this is unacceptable and unprofessional to say the least. We pay full price for the little service that you provide from time to time.

Contact me and give me a fixed day and time when you will fix our line and stick to that!!