Telkom ******

So in August I went to a Telkom Store in Sandton City to change my banking details and the guy that was assisting me told me that the details will only be effective as of September so I kept the account open and enabled the August debit order to go off. To my surprise in September the debit order bounced back as the guy did not change the details. I called in and was told that the banking details have not been changed and I did a manual payment however now I am being changed a payment rejection fee.

I called the call center which told me to go back to the store and lodge a complain there and guess what cause I don't remember the date and name of the person who assisted me the lady I found there today by the name of Kgomotso Mncube told me that I would have to pay the rejection fee cause I don't have the details of the person who was assisting me and after countless times of telling her I wont pay for their incompetence's she finally opened a query case with a disinterested face/attitude. I even asked if they cant pull the camera's she said no. mxm now I know if I go to Telkom I have to take a picture of the person helping me, I am even thinking of moving my insurance elsewhere