Telkom ******

Telkom Mobile

Your service is pathetic and i want South Africa to know that.

I will make sure you will not get away with what you are doing to me.

I have noticed 25 Nov 2021 that my monthly debit has been less compared to last month. So i decided to enquire this via the chat services Telkom provided. A lady by the name Maggie responds and tells me that my Insurance on my mobile device has been cancelled hence the monthly debit order has decreased. I was immediately alarmed and wanted to know why as i have been paying for this insurance since the inception of this contract which was Feb 2019. The agent advised i requested the insurance cancelled and i requested an immediate call back as this is Not the case why would i cancel an insurance that i have been paying for almost 2 years and have never claimed for it. Maggie came back later telling me a different story claiming the insurance has been canceled because i have not been paying my account. Clearly you do not know what you are doing at Telkom. How can you debit a full subscription amount for Oct 2021 which has gone through and decide to debit less in Nov 2021 and NOT have your facts straight. You are Also not FAIS compliant as an organization as you clearly breached the LAW, as a consumer if any changes has been made to my insurance policy i need to receive communication writing which you have not done "that a clear bridge to the FIAS ACT.

I want all my insurance premiums i have paid you over the 2 years Back this in unacceptable.

Regards Vernon Kock ***