Telkom ******

I bought 30 day data 2gig and 1 gig via cellphone banking on the 15/03 transfered to wrong number *** instead of *** I called on the 17/ 03 was assisted by *** who confirmed that they can see the data transfered to that number to forward my bank statement reflecting those 2 payments she's going to escalate to the supervisor should reflect within 48hrs did send my bankstament also confirmed she received it when I asked for the reference she told me to use my number they will see the notes on the system. I did not get the data I decided to call today and I spoke to laaiqah Williams who told me that the airtime was transferred to my account on the 17/03 at 9pm and I depleted same time then I asked her does it make sense to her that a 30 day data will deplete 5 days later she said no then asked to speak to the supervisor kept on hold for 20 minutes then the phn dropped. I need someone from Telkom to explain to my how is that possible to deplete data within a period of 5 days. This is ****************