Telkom ******.

I took a contract out with Telkom in december and added insurance on my device which I pay every month. I call the call centre *** to ask how do i claim and the agent Kaylen says I am not on their system or I dont have cover with them. She them tells me to send them documents to prove I have insurance with them and I must also go to the store. I asked to talk to the team leader and she kept me on hold for 15 minutes without coming back to me. Then a team Leader comes on the line and explains again that I am not on their system her name is Andile. How can I pay for 7 months and now when I must claim I am told I am not on their systems. Can someone call me regarding my query I need to claim for my phone. ***