Telkom ******

<p> </p> <p> A ********** account was opened in my name and I was subsequently blacklisted, to which I found out in March. I called the call centre and spoke to Mbali Nkabinde on 4 April 2017, she gave me a case number. I sent through an affidavit, proof of residence and ID to her, to which she was suppose to escalate the matter and have it investigated. I didn't receive any communication from Telkom from then, I then called several times after and got case number. I then called in May and was told that the contract was cancelled, I requested proof via email but didn't get any. In June I visited a Telkom store in cresta, where I was told the contract has been cancelled. Then on July 25 a R1500 was debited in my account, I went to Cresta yet again and they confirmed on their system that the contract indeed has been cancelled. I reversed the debit order but on the 26 July another R6429.09 was debited yet again. I went tom****arney mall, they logged a query and promised to call but to no avail. I further communicated with a Xhamla Hobo from the call centre, she told the contract was never cancelled because of insufficient documentation. I forwarded the correspondence I had with the first agent in April, she confirmed on the phone that she received the mail and promised to respond via email on the issue. No communication has been done and when I called again today I got the same response as always, we will investigate. How did Telkom access my bank account without my consent and I never gave my banking details to the company ever. It is highly ********* to go into my private banking details without my consent, there has never been a deduction before why now and why was I not informed of this? They are ****** who lie and *****, they are ********** taking money without my consent or knowledge. I never gave them my banking details, how on earth did they do it because it's ********* and *******. They are *********** ******</p>