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PERCY M
1 reviews | Active since Feb 2010
09 Dec 2015, 12:18
TELKOM crippling SME with poor service
I reported my faulty ADSL line on the 2nd December 2015 and the line has been down since Monday the 30th November 2015. I have not received any feedback whatsoever from anyone at Telkom. All I got was an sms telling my problem would be resolved in 48 hours or so...A week later I still have not received any feedback. This is just ridiculous. How are SME supposed to operate with this bad treatment we are getting from Telkom. Come month-end they will expect their money for the service they are not offering.
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Telkom's replyOfficial
09 Dec 2015, 13:58Hello Jaykay12,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176497
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176497
Regards
Narriman
Telkom Social Media Team
Telkom's reply09 Dec 2015, 13:58
Official
Hello Jaykay12,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176497
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176497
Regards
Narriman
Telkom Social Media Team