1 reviews | Active since Mar 2011
Telkom ********ly billing for cancelled services
In December I cancelled a contract which I had by going in store to Lakeside mall in Benoni. I was told by the lady who assisted me that I will still be billed at the end of December. However, at the end of January I was billed another R599 rand for this contract. Multiple calls to Telkom has not yielded any results. They said that they will cancel and refund the billing amount for Jan. This was done on the third of Feb. The end of February and I was billed once again R599 for a now cancelled contract. I have phoned multiple times and every time they respond with we have no feedback on your case. The case number is ***2. On March 17th I phoned Telkom once again as we are nearing the end of the month and I can guarantee that Telkom will bill me another R599 which puts them in a position where the STOLE R1797 of my money to date. An agent said he will send an email to the person dealing with my case and they will definitely get back to me on the 17th or 18th. No feedback! I phoned them again today and the same response was given. \we have no feedback regarding your case\". After I insisted on speaking to a supervisor, I was told to hold and the phone was put down.<br> "
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM215635
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM215635
Regards
Luleka
Telkom Social Media Team
