KE
Kristina E

1 reviews | Active since Nov 2016

21 Nov 2016, 13:26

TELKOM ******** BEHAVIOUR AGINST THEIR CLIENTS - GOING ON STORY ***

<p>Yes, Telkom contacted me on my mobile phone on Saturday morning 08:45, unfortunately I was not fast enough to pick up the phone. They did not call back later and today nothing although I have sent them messages both on Saturday and today. Is it that TELKOm only calls once ????</p> <p> </p> <p>Below is the original review sent in to hellopter that TELKOM has not responded to !!</p> <p> </p> <p>TELKOM ******** BEHAVIOUR AGINST THEIR CLIENTS</p> <p>Telkom has charged me R5648:37 for 8 calls made to Sweden, total lenght of the calls are 19 minutes that gives R297 per minute. That is the most expensive calls you can call from South Africa world wide. I have called these numbers since 2012 when I moved out to South Africa and its been a normal tariff. The numbers called are TELIA = TELKOM in South Africa and my bank in Sweden. I have not been informed about this by forehand and now when I try to talk to sombody responsible at Telkom they just tell me that my dispute has been rejected and "sombody" will call me and give me an explanation. I have also sent an e-mal to Mrs O´Sullivan at Telkom, no answer. Is it that the consumer are without rights in South Africa. Are you not entitled to know what and why you are paying for something ! I com from a country where you solve problems do not make them !! I think its ******** charging sombody and not telling them what they pay for. So all you guys out there, check with Telkom before you make international calls !!!</p> <p> </p>

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Replies (3)
Telkom
Telkom's reply21 Nov 2016, 22:33
Official

Good evening.

Sorry for the inconvenience caused. This matter will be escalated for our consultants to assist and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

KE
Kristina E's update22 Nov 2016, 13:10
Reviewer Update

Good day,

Still waiting for a a call from you.

KE
Kristina E's update23 Nov 2016, 21:31
Reviewer Update

Good evening Telkom,

Escalated my "matter" its not a matter its my right as a customer to know what you are charging me for and most importantly why . Telkom as you adverts your self, bringing South Africa forward........ to where may I ask ? Your service is zero today, what happend, outsourcing of your Customer Service ?

Is it nobody competent that can give me an answer on my question and to investigate WHY the tariff sent upp appr 500%.

I will post a new review tomorrow on hellopeter. Good night Telkom and may the bedbugs bite you !