KE
Kristina E

1 reviews | Active since Nov 2016

18 Nov 2016, 10:42

TELKOM ******** BEHAVIOUR AGINST THEIR CLIENTS

<p>Telkom has charged me R5648:37 for 8 calls made to Sweden, total lenght of the calls are 19 minutes that gives R297 per minute. That is the most expensive calls you can call from South Africa world wide. I have called these numbers since 2012 when I moved out to South Africa and its been a normal tariff. The numbers called are TELIA = TELKOM in South Africa and my bank in Sweden. I have not been informed about this by forehand and now when I try to talk to sombody responsible at Telkom they just tell me that my dispute has been rejected and "sombody" will call me and give me an explanation. I have also sent an e-mal to Mrs O´Sullivan at Telkom, no answer. Is it that the consumer are without rights in South Africa. Are you not entitled to know what and why you are paying for something ! I com from a country where you solve problems do not make them !! I think its ******** charging sombody and not telling them what they pay for. So all you guys out there, check with Telkom before you make international calls !!!</p>

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Replies (1)
KE
Kristina E's update21 Nov 2016, 10:29
Reviewer Update

Good day Telkom,

Thanks for the call 08.45 on Saturday morning. Sorry did not get to my phone in time, you could have called again or is that you only call once....

Waiting for a call today from you !

//Kristina