Telkom Cresta unable to cancel contract - staff incompetend

<p>A few weeks into January 2017 I went to Telkom Cresta and logged a requested that my data contract must be cancelled. They told me that my last payment will be end of February 2017. In the middle of March I receive another invoice stating that my next payment is due end of March. I spoke to someone at the call center. He told me that he can see that a case was logged on the 21st of Jan stating that my contract must be cancelled. He also told me the staff at the Telkom Cresta shop did not do their job to cancel the contract and that I must go to the shop to sort this out. He said the only thing he can do is send the shop an email to ask them to call me to sort this out and CC his manager on the email. Not sure if the email was ever send seeing that he did not want to CC me on the email. Needless to say, I never received a call from the shop. Why do I not have to stand in a cue that takes forever to sort out Telkom Cresta's mess? I decided to put a review on Hellopeter (Which has since been removed. Not sure why). Telkom rep**** that they logged a new case to cancel my contract. Why now a new case logged if the first one was not resolved. I am sure it is so that their stats looks good and the turnaround time do not include the mess up of the first case that was logged. I called the call center a few days ago. My contract was still not cancelled. It is now almost the end of March. More than two months since I requested my contract to be cancelled. Still no news from Telkom!!!</p>