Telkom Cresta Franchise experience is suboptimal

Need to change ownership of a Telkom line, so I went to the Telkom Franchise in Cresta shopping Centre. Service is terrible. (16 Oct 2023) The consultant has her leg on the desk and after listening to my enquiry asks the 2nd consultant to help her with what must be done. I am told I need to bring in a signed letter from the previous owners as they have moved to the karoo 500kms away and cant attend. (17 Oct 2023) I bring in the letter, they then inform me I need copies of the owner's ID documents. (20 December 2023), I arrive with all the required documentation. They then inform me, they cannot do it I need to go to the Mall of Africa to a Telkom direct branch. I am still no closer to resolving the original problem