Telkom Cresta and call center unaligned

On Saturday I made my way to Telkom Cresta in order to query if ADSL is available at my home and if so order it. After waiting an hour and 30 minutes I was finally in the front and chatting to a consultant. He checked the system and said ADSL is available and I proceeded to place an order for uncapped ADSL. Today the call center phoned me and said that the technician has come back to them to say there is not ADSL available but they should offer me uncapped wireless. I was told my area has excellent coverage and I should just go back to the store and they will provide me the devices and I only have to decided if I want month-to-month or a contract. When I arrived at the Cresda store I was told that the only way to apply was online. Seems that the stores and call center does not know what the other is doing. To make things worst when I went online to check coverage it said I am not covered and I need to register interest. The problem now is that I need to submit my details including my ID number over a non secure connection (http instead of https). Why can the stores not assist with my query as per the call center??