Telkom Cresta

If I could give 0 stars, I truly would. My second review to Telkom, needless to say, I didn’t receive feedback on the first. I’ve been trying to upgrade my phone, you’d think they’d be eager to help as it means more money for them. Anyhow I went back on Monday, my fingerprint doesn’t work on their “state of the art biometric scanner”. The lady said it’ll take 2 days, she just has to send the paperwork to the back office. I heard absolutely nothing from them, so 4 days later I decided to go back, and absolutely no news on my upgrade. To the manager on duty at Cresta, 31/12/2020, I sincerely apologize for interrupting you shopping. If they could train their staff on customer care, the way they train them to say “don’t have a number for complaints” Telkom would be the best in customer service. I bet they took down complaints numbers cause the lines were ringing 24/7. If I could give a suggestion it would be to train staff not to give incorrect/**** contact numbers. I will still be waiting for someone from Telkom to get back to me