Telkom credited refund to a cancelled account. I want my cash back!

After more than 6 months with broken Telkom fixed line service, and having to lodge a dispute against Telkom, they have decided to credit to my account the money I’ve been paying them during the months that the service was dead. Throughout these months I had logged a number of complaints for Telkom to repair the service. When the Telkom technician, Sipho, finally came out to my site he said that he cannot possibly repair the broken copper line that runs from across the road to my home. In light of Sipho’s statement we attempted to cancel the Telkom service because it could not be repaired. The problem here is that I had cancelled the Telkom service because Telkom confirmed that they could not restore my service yet Telkom has sent me an SMS stating that they will be crediting my refunded payments for the time during dead service to my Telkom account. The service is cancelled. Telkom cannot restore the service. For these reasons we have moved on to another service provider. But Telkom has decided to credit the refund amount they owe to me to the cancelled non-existent Telkom account. I want my money refunded to me in cash, not credited to a cancelled Telkom account. I will lodge the complaint with the Ombudsman if Telkom does not resolve this problem immediately. Dispute reference number is ********** 3.