Telkom Credit Vetting - Pending Application

I have app**** for a Monate Monday special on the 21st of February 2022. A day later an agent had contacted me to verify all my details as well as to set up my debit order. He further explained that i should receive my Waybill Number thereafter. However, my application was then sent to Credit Vetting for the final approval although it had already been pre approved with the normal credit check. After another 48 hours of receiving no feedback i then contacted 10213 Sales department. Up until today the 4-03-2022 not a single person can give me proper feedback, all i get told is that my application is still with credit vetting. Can i speak to someone in that department? Absolutely not , agents say that there is no contact number for credit vetting. All i need to know is if my application is approved or not. Vodacom has approved a R2000 p/m contract yet Telkom cannot approve a R500 a month contract! No order number has even been sent to me. So disappointing!