Telkom credit vetting

Sunday I walk into the iStore at Menlyn to get the iPhone X. I currently have Telkom wifi and my prepaid sim is Telkom, so logically I took the Telkom contract worth R840 or so.

5 days since applying, I'm still waiting for a response from. Telkom accepting me. I had to get referred for credit vetting.

I don't understand the hassle because they have my last 3 paychecks and Telkom can clearly see I save well about R830 every month, so R830 wouldn't make a difference to my monthly budget. The service trying to see how far they are is poor. You hold for 20 minutes and get told that there's no one who I can speak to regarding the Credit Vetting Issue. I would like for my query to be resolved by Tomorrow (19/10) Friday as I need a new phone and there's no valid reason to withhold my contract.

Ref. No (order id) is : ********** 05 ********** 05