Telkom credit department

<p>Hi.... what's with Telkom and that the credit department is only contactable by email. I need a paid up letter for my account that I cancelled and fully paid June 2016. I have sent the email that I was instructed to do, I sent a follow up email as well, still nothing. Their call centre agents keep telling me that it takes long for the paid up letter to come through and there is no contact number for the credit department. </p> <p> </p> <p>I need this letter for my bond application. The banks will not continue to process my application if I don't have this letter. I have until Friday to submit the letter otherwise my offer will be cancelled. Please assist. </p> <p> </p>