JH
Jacques H

1 reviews | Active since Dec 2014

08 Mar 2015, 14:57

Telkom credit balance

To whom it may concern<br> <br> After cancellation of my Telkom account in January 2015 a credit balance arose. My final account shows a credit balance of R520 which according to the statement is refundable to me on 6 March 2015.<br> <br> As I was not on debit order my banking details would not be on Telkom's database. Being the nice guy that I am I mentioned this to a call centre representative. She informed me that I do not have to worry as an accounts representative will phone me to confirm my banking details for the refund.<br> <br> To date no Telkom representative has made contact with me. <br> <br> I would really appreciate it if someone contacted me with regards to the above mentioned.<br> <br>

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Replies (1)
Telkom
Telkom's reply08 Mar 2015, 15:03
Official
Hello Jaqiehaas,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM94730.

We apologise for any inconvenience caused.

Regards,
Wesley Arendse
Telkom Social Media