TELKOM CREATING FIBER ACCOUNT I DID NOT SIGN UP FOR

Telkom offered 1 month free trial on their fiber, but therefore created an account for me when i did not sign up for anything. Have been calling and emailing the call center daily but no one assists. It has escalated to them adding an account for me and this is affecting my ITC very negatively. The last consultant i spoke to NOKUKHANYA NGCAMU sent me a settlement letter / Cancellation fee. How am i cancelling or paying R2800 for something i did not sign up for. I regret ever speaking or trusting this company with my information because of all the turmoil iam going through. Will not rest till all this reaches the highest authorities.