Telkom created a new account we were not aware of.

Hi there,<br> <br> Last year July I called Telkom to change our ADSL data from 10GB to 20GB and instead of adding these details to our existing account like it was all these years, the sales department created a different account for our ADSL Data. All these months we were unaware of this account as we always pay a fixed amount towards our account which exceeds the amount needed. This month my husband gets a sms stating our account is in arrears and we assume that it was sent to the wrong number because we logged in to My Telkom and the balance was zero. Now our ADSL is suspended all because of the geniuses at the sales department who did not add the 20GB to our existing account.<br> <br> Can someone please close the new account and rectify our existing account.