Telkom - ****piest service provider ever!

We have been trying to cancel our ADSL and landline officially since 11 Dec 18 (un-officially since Oct 18). I have so many reference and cancellation orders that it is just not funny, but they are still unable to deliver such an easy task as to cut us off!!! We have even been in-store at Eastgate and have proof of same. I have also logged this issue with ICASA, but it seems as if they are just as *********** in resolving this ongoing issue - Their response initially was that they don't even deal with Telkom-queries any longer, as there are just too many. I have also been in Facebook communication with Telkom since 3 March 2019 and the best that they can do on FB is to apologise weekly for the bad service. Telkom has, since the ICASA involvement, phoned 3 times to promise that they will send the cancellation proof via email during the last month, but ZERO emails received to date. Just wondering in which decade Telkom will eventually not have any clients anymore, as we are cancelling due to them not delivering the service that we are paying for and everyone of their previous clients that I speak to, has exactly the same story. No wonder!