Telkom - **** service and terrible consultants

I called Telkom in December to request a line speed upgrade to 20Mbs for my business line. They told me it would take 7 days. I called back after 7 days and they could not pick up my reference. I called again on the 12th January and i was told (again) that everything was sorted and i was given reference number ********** 36A. When I called today to follow up (today being 8th Feb 2019), i was told by a consultant at 10213 to call 10217 who then asked me for my username and pin number who then told me he can't help and that i should call 10213. I'm, really sick of being sent around from pillar to post with consultants who don't even know what i mean when i say i just want to upgrade my telkom line speed. Please, show some pride and ethics in your work.