Telkom = ****

I signed up for the January deal of the month... Everything was working fine up until Tuesday 5 February 2019 when telkom did some upgrade which casued more issues. My line has been dead ever since. I logged numerous faults with them using the online portal as well as phoning them. At this point it became apparent that no one knows what is going on as all they tell you is that it is related to a bulk fault and that a technician was sent out but could not finish the job surely in a case like this you finish the job and get paid for overtime at least that is how other companies do it... Now if you think about it if you pay for a service and they don't deliver you don't pay them so will telkom reimburse me for the days that my line was not working due to a fault caused by them? When I say it is not working I mean it is DEAD no phone or internet connection at all! SO i had to use my vodacom minutes to phone them... If this is how they do business I will have to cancel as I am not going to pay for something that I am not getting!!!