Telkom Cradlestone - Horrible Customer service and incorrect billing for 3 months

Telkom Cradlestone - Horrible Customer service and incorrect billing for 3 months

In April 2020, I went to Telkom Cradlestone Mall to apply for a new cellphone contract. I was assisted by the guy named Boitumelo. After doing all the paper work and was made to sign the contract, and they promised to port my MTN to the new Telkom number immediately. well that didn't happen for over two weeks due to some mishaps from their system that was down for a number of days, I even reached out to the manager on duty called Zama who didn't help much. but kept promising to contact me as soon as the issue was resolved to no avail.

Eventually, 3 weeks later, my number was ported, but then INCORRENT BILLING ISSUE STARTED, Telkom HAS BEEN OVERHARGING ME SINCE THE INCEPTION of my contract. today I tried to reach out to Zama, the manager, on her cell, which is not the first time and she was rude and told me she was not on duty for the next 3 days.

The reflect incorrect monthly charges every single month. I don't know what else to go.