Telkom Cradlestone - Bad Customer service

Good day,

On Saturday 23 December at 9am, I went to Telkom Cradlestone Mall to apply for a new cellphone contract. I was assisted by the only gentlemen in the store. After doing all the paper work and was made to sign the contract, I was informed that I failed the XDS for some reason. All questions answered to the best of my knowledge. The gentleman then promised me that a manager would assist and that the issues would be resolved before close of business. Still asked until what time that might be and he mentioned that it needs to be before 8pm. He will then contact me as soon as the issue has been resolved. So during the day I don’t receive any calls from the store and attempts to contact the store also fail as there is no answer on the store landline At 5pm I returned to the store. The gentleman had no idea of what the status was of my application and even asked me for my ID number again to check the status. So no attempts made to contact the manager or their support department to have the issue resolved. I asked to speak to the store manager, but that was refused. Even when they phoned the Store manager. Only informed that the store manager advised to log a call with the support department. No one at the store could then give me an explanation as to why I was made to sign a contract if I have not qualified yet on all the processed. When asked if they would then deliver the phone to my work this week, I was laughed at. Later the evening I got an sms to rate the service of another staff member at the Telkom store, not even the person that assisted me. No communication from the store or willingness to resolve the issue. If there is no back up or support staff then contracts shouldn’t be done on weekends. Unfortunately, I also wont return to the store again and now reluctant to make use of any Telkom services.