Telkom CPA

Good day

Kindly assist with my complaint I purchased the following package: Oppo Reno 10 Pro+ (incl. Oppo Ecno Earpods and Oppo Pad Air) Date: 11 Dec 2023 Store: Telkom Express @White River Crossing (Mpumalanga)

I then returned the device (Reno 10 Pro+) due to it overheating: Date: 19 Dec 2023 Store: Telkom Express @Hillcrest Corner (KZN)

It was sent in for repairs but it is still experiencing the same issues. I have been advised by the KZN branch to return it to MP branch as soon as possible for a CPA (Request to Cancel Service). I returned the device to the MP branch on the Saturday, 13th Jan 2024 and was further advised to return to the store on Monday, 15 Jan 2024 for a "final answer". When I returned to the store on Monday, I was told to wait for the answer at 3pm.

Long story short I have been given the run around for this cancelation and still had to take the device to their other sister branch in MP (Telkom @Riverside Mall). There I was told that my device is going in for another repair session because the technicians in KZN did not do a thorough job. Additionally, they said feedback would be given today and I am still waiting

I no longer have faith in this brand and want only to cancel it. I have been patient with the White River branch thus far but I'm being taken advantage of. Please note that I have been going between branches with no resolve and it's money and time wasted on my part.

Looking forward to your response.

I have since reach out to ICASA because it's out of their jurisdiction so they're unavailable to assist. Please step in and advise and how to resolve this matter

Kind regards, Chantalle Kalogwile Cell ***