Telkom covid19 assistance

Telkom can't help during covid19 lock down. I could not get to the bank in time for month end debit orders all my other debit orders goes off on the 1st of every month telkom is the only one that goes off month end as they do not have system for 1st day of the month. Only Telkoms bounced I called in to explain and they assured me that I would not loose connection during lock down and that the debit order will be taken again by the 7th. I would not need to do a manual payment nor eft the debit would process again via their collections department. It's now the 8th and the debit still hasn't gone through. I call again today and surprise surprise new story. so a manual payment or an eft needs to be made. meaning I must leave my home in lock down to go do a manual payment or an eft from home but they cannot guarantee that if I do the payment their collections department won't debit me again for this month.

Meaning another unpaid fee because I wouldnt have funds after making a manual payment. I'm willing to do eft but telkom cannot guarantee their collections won't try to debit my account again. And unfortunately their is nothing they can do even if we facing lock down.