1 reviews | Active since Aug 2015
Telkom Coverage map shows coverage but there is no
I recently took out a Telkom mobile contract as it was a good deal. Much to my dismay I do not have ANY Telkom service where I live and thus have top connect to the MTN towers.<br> The contract that I took out was the smart plan 100 which offers unlimted data till march. Only after visisting the telkom store with numerous other network issue, it has come to my attention that the unlimited data is not applicable when connected to the MTN towers- this wasnt ever communicated to me before.<br> <br> Furthermore, the Telkom coverage map shows that I should have Telkom 3G coverage - but thereris no covergae whatsoever.<br> <br> This is terrible.<br> <br> My incoming calls also seem to be a problem. For the past 2 days ( please note I have had the Telkom sim and it has been active for 3 days) I cannot receive incoming calls ( data and outgoing work fine). I was onb the phone for 40 minutes and no resolution was made, I also visited the fourways mall Telkom and they also couldn't advise as to the problem or fix it. <br> <br> <br> Telkom has given me endless problems ( not going to get into all of them now) and ive had this contract for a week and 1 day.<br>
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM157522.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM157522.
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
