JH
Joyce H
1 reviews | Active since Sept 2018
19 Sept 2018, 07:58
Telkom could just as well close down
I have an ADSL line which went down two months ago and have been charged for a service I am not receiving. I was then informed after calling numerous times to follow up (no courtesy calls from them) that the line cannot be repaired. Luckily they had just finished installing fibre in my area so I could now use fibre, right - wrong!! I ordered my package, configured my router and since 11.09.2018 when I logged a fault that I still don't have internet connection I have called to follow up so many time but nothing. I received an email on 14.09.2018. Stating that my line is active from this date and I will be billed for a service I am not receiving. Worst service ever!!
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Replies (1)JH
Joyce H's updateReviewer Update
30 Sept 2018, 10:30Hi Bronwyn. I got that feedback long ago, still haven't been refunded though. My issue now is that I have gone over to Fibre which is active in my area. I have received a new router and configured it but I still don't have internet connection. I did state that on the later part of my complaint... No one can help me over the phone and I have asked for a technician to come look at the issue but no one has contacted me as yet. I'm using thousands on data when I'm supposed to have fibre running. Please advise if this can be resolved this coming week or should I switch my service provider??
JH
Joyce H's update30 Sept 2018, 10:30
Reviewer Update
Hi Bronwyn. I got that feedback long ago, still haven't been refunded though. My issue now is that I have gone over to Fibre which is active in my area. I have received a new router and configured it but I still don't have internet connection. I did state that on the later part of my complaint... No one can help me over the phone and I have asked for a technician to come look at the issue but no one has contacted me as yet. I'm using thousands on data when I'm supposed to have fibre running. Please advise if this can be resolved this coming week or should I switch my service provider??