Telkom costs you money

Latency of over 300ms with packet loss averaging around 20% to joburg. When i asked them what the problem was they tried to make it my problem. When we finally established that the problem was on their side they said yes they know its because of lockdown that their network is slow and they have escalated it to a technician. How is your entire network crashing and only now do you escalate it to a technician....?

If anyone in the legal field reads this. Is this grounds for a cancellation based on Section 54 of the CPA? Or are we entitled to some sort of compensation due to the substandard quality of service delivered during this time?

Conclusion: DO NOT GET TELKOM, they substitute quality of internet for quantity with cheap bundles.