TELKOM COSTING SMALL BUSINESS THOUSANDS DUE TO INCORRECT SUSPENSION OF ACCOUNT

The rating should be Zero. We have a business, want to change from LTE to fibre. We were advised to go to Telkom and do a cancellation on the current LTE contract, the fibre line should be ready within 2 weeks. We went to the Woodlands Branch in PTA, request a few changes on our contracts, and asked that the LTE contract be cancelled - notice period 30 days. It was confirmed 4 times that there is a 30 days notice period, I was glad to pay the double fees(fibre line and LTE for the two weeks, as we can't afford to be without data. Friday, 12 July at 12h00, all our data was gone. We phoned, but could not get any person to assist. We travelled to the Woodlands branch, the lady said that there is something wrong with our modem. We had to go back and get the modem, it was tested, nothing wrong, We waited now for the 3rd person, to hear our account was suspended as we have cancelled the contract. The lady at Telkom who assisted me, admitted that she used the wrong date - she understood there there will be a 30 days notice period. Hours wasted at Telkom, no joy at all. Telkom headoffice not answering any calls from Woodlands Branch since 15h00. We need to be compensated for all our time lost - we work with online systems. I need an attorney who will be interested to take legal action against Telkom - the branch manager at Woodlands are rude -even after the Telkom employee admitted that it was her wrongdoing - she apologized, but the the Branch Manager refuse to give her name and said it was my mistake. Yesterday hours on the phone, today again - problem still not sorted. All our data that was paid for gone- more than 50+ Gig! Telkom wanted to sell prepaid datat to me - R339 for 10 Gig . This is a ******* - as we used to pay R999 for 100 Gig dat. This means that we will pay R3390 for 100 Gig - due to a mistake from Telkom that can not be fixed? Easy way to make money!!!!