1 reviews | Active since Sept 2014
TELKOM ******* *****ING *******
Mid Nov.2020 I took out an LTE Mobile Data contract out through DSL Telekom making monthly payments via Debit order. All the payments went off my account no hassles. Then FNB had an systems error on my account preventing the debit order to go off my account on 15 Jan.2021. I immediately made the payment via EFT in to TELKOM Mobile account on 16 Jan.2021 to ensure payment was received on time. Today I get my invoice and guess what..... TELKOM Mobile decided to charge me an extra R202.70 for the unpaid debit order and so called late payment because the payment was not received on 15 Jan.2021 but 16 Jan.2021. I called TELKOM Mobile accounts department about the amount and was told it is TELKOM's policy should a debit order not be paid on the scheduled date and time then the customer must pay an extra R202.70 penalty fee and it is non negotiable. Well I find it very disheartening and sickening that TELKOM Mobile has the audacity and arrogance to penalize me for something that happened beyond my control. So guess what TELKOM Mobile if you want to ***** money from me in this way then guess what...... I will cancel my the debit order on the account snip up the data card and TELKOM Mobile can go ***** themselves..... I don't care if TELKOM Mobile list me and hand me over to the debt collectors..... I will not allow nor tolerate TELKOM Mobile to bully me like this *****ing my money like this. If my account was in arrears in days or weeks then it was understandable but to penalize me for a systems error where payment was made on time the next day sorry that is pathetic to say the least! And people stay far far away from TELKOM Mobile when it comes to taking a contract out from this company because you will be *****ed over in some form somewhere down the road......
