TELKOM ******* and Dishonest -giving clients the run around upon cancellations.

I have been trying to cancel my TIN number for the last 2.5 years. I have emailed, I have been in to the Telkom stores and they said I must phone, I have phoned and they said I must email, I have emailed them -every time I receive a new bill, I then eventually got a mail 2 years later, saying I must cancel online. I register online, only to find my account can not be verified as the account number was cancelled?? - not the TIN number though.....still getting bills. I am past GATVOL! How can Telkom be so ******* when it comes to cancellations. The business account was also cancelled and that went okay(ish) - also took over a year - I was told that they will refund me - after sending the required info - I am still waiting for my refund - a year later??? At this stage I could not care about the refund - I just ant my PERSONAL line cancelled and account cleared!!!!!