1 reviews | Active since Jul 2016

30 Jun 2016, 10:57

Telkom Cordless Phone

<p>Telkom promised a free cordless phone when you transfer your service when changing address.</p> <p>They have given me excellent service when moving from George to Strand at end April 2016.</p> <p>SMS's to confirm date and time of installation etc.</p> <p>BUT</p> <p>when I went to the TELKOM office in Somerset Mall to collect my Cordless Phone, they have been OUT OF STOCK, PLEASE COME AGAIN LATER (as per sms :</p> <p>"Dear Johan please be advised that the transfer of telephone service 044***8816 has been processed (ref ********** 73A) and is scheduled for 19/04/2016. If not convenient please log onto www.telkom.co.za/appointments to reschedule. All progress enquiries related to the transfer request can be directed to Nonku Gumede on ********** 591,You qualify for a free cordless phone; please collect from your nearest TDS within 2 months of service installation<br /> Regards Telkom"</p> <p>They said that I do not have to worry about the "within 2 months", because they know that they are out of stock.</p> <p>We have been there numerous times, but the same answer. </p> <p>At least the last time, a week ago, they were prepared to take my information.</p> <p>I think this Cordless Phones is a FOOFY.</p> <p> </p>

0
Replies (2)
's update01 Jul 2016, 16:24
Reviewer Update

I have been at the Somerset West Mall today again, and visit Telkom again.

When mentioning that I have reported it to HelloPeter, they immediately ask for my ID and proccessed it and issued me with a Cordless Phone as promised.

Why had I to struggle for 2 months (Landline being instaled on 3rd of May 2016)?

's update02 Jul 2016, 15:51
Reviewer Update

Thank you Telkom, but I still give Telkom just 2 stars, because of all the struggle I had.

Regards

Johan