Telkom conveniently cancelled my account

I recently did a downgrade on my Account. I had the Telkom Simple plan since 2013, paying only R399. I wanted to save some costs by getting my data allocation from a different service provider, so I asked that only my data allocation be on stopped, but my internet and Voice Line remain active. On 25th October, we discovered that our lines were dead, with no internet or voice services. I phoned Telkom on Friday 26th October at approximately 8am to enquire, assuming that there was a fault on the line. After waiting 20 minutes for my call to be answered, I was told that my line line was faulty and my internet services were suspended and that I needed to contact billings. So i dialled again, selected the option to be put through to billing and waited another 20 minutes to be answered. (Also note, that I had just paid R500 to Telkom, assuming that my account was suspended due to a payment issue so i just paid to be on the safe side) At billings they told me that it was not just my internet services but my entire line, voice and internet was cancelled and that i needed to contact sales department. So i again had to dial a different number, and waited another 20 minutes until I got through to a person who said that my services were not suspended but cancelled. I assured all of the call center agents that i did not authorise any cancellations on my land line, but only my data allocation. I was told that i couldn't be assisted since the cancellation was still pending. I now needed to contact Cancellations to reverse that decision. After another 20 minute wait, i was told that they would reverse my cancellation and within 24 hours, the line would be active again . 24 hours passes and nothing happened. On Monday 29th October, i phoned again and was put through another 3 more departments. (Remember the approximate 20 minute waiting period to be answered). They then said that the cancellation will only be reversed in 72 hours and i need to phone back on Wednesday. So i called back today to find the status of my query, only to find out that my services had been fully cancelled, I lost my land line number, and that I have to go through a whole news process of applying for a new line, with a new number. Telkom, you have caused me much frustration. Nobody was able to help me. Every Call center agent tried to pass on my issue to the next department. The Friday that I called, I spent over 2 hours on the phone just being frustrated at the fact that nobody could find a solution and that I was been thrown from one department to the next. The system that is used is ridiculous. There was no continuity. Every person that i spoke to had a different version of what my issue was, and that it was always the next department that could help me. As if they just wanted to get rid of me. Every agent asked me to go to a different department, which was always ironically 10210, Option 2. It didn't matter what department it was, it was alway 10210 option 2. As if they were programmed to say this.

Telkom, please wake up, you have caused me much time, frustration, inconvenience ,and irritation.

Also, please reimburse me for the money I made.