Telkom contradict themselves on fibre availability

According to the Telkom line checker and coverage map, fibre is available in my area. Telkom agents have physically come to my premises and confirmed that fibre is available and have even taken down my order. After signing the contract, I noticed that my order was cancelled with no feedback. I eventually tracked down the right department, where they stated that it was cancelled since fibre is not available in my area. After telling the agent that I only ordered it after confirming availability, he checked two systems and said that they contradict each other - one shows that fibre is available while the other shows that it isn't. This has been the case since mid-2015 and I always simply get told that it's probably planned and should be available soon. Nobody at Telkom can say whether it is actually available or not, and nobody seems to know when there are any plans to make it available if it turns out that it's not available at the moment. It would be helpful if Telkom could keep their systems consistent so that I don't waste time ordering and waiting for a service that is not available when all other indications insist that it is.