Telkom contracts - very bad service !!!!!!!

I purchased a telkom router from telkom store in Vangate Mall on the 22nd of November 2018. When i took it home I got no signal and couldnt connect to the internet. I called the client service centre at 081180 and informed them that I needed to cancel the contract. I then returned the device to the store on Monday 26/11/2016. The telkom agent - Mathew, logged a task and emailed them to inform them that the device has been returned. Since then I've gone repeatedly into the store and i've called repeatedly to ask them why they as still charging me for the device. Each time telkom tells u they need confirmation that the device has been returned. Mathew the sales consultant has emailed them several times. Our last email was send on the 27th of January and we still have not received any response to our many emails. I am most disgusted in telkoms service and wouldnt recommend anyone to open a contract with them. The reference call for the query was ********** 1.

This is the last email he sent: Cancellation (2nd mail) Yahoo / Inbox

Matthew Andrews (M) ********** To: Steven Maubane (SM) Cc: **********

Jan 27 at 2:51 PM

Hi Steven

Hope this mail finds you well.

Please be advised that this has been one of the many emails sent regarding the following case ********** 1. NOTE: The device is in store and you may proceed with cancellation.

The device was brought back into store within the 7 day notice period. The client is very upset with the level of service provided.

Please let’s see this through

Client: Tracey kleintjies

ID: ********** 136084

Cell: ********** 227

Thanks

Regards

Matthew Andrews

Sales Agent: Telkom Express Vangate Mall

Telkom Express Vangate Shop 19 Vangate Mall

Jakes Gerwel Drive

Athlone

7764